Send us your servers. We rack them for free.
Send your servers to any FiberColo data center, or install them yourself. This page shows what to pack, where to send it, and how to get it back.
Get your equipment into the data center
Ship it to us
Send your hardware by courier. We unbox, inspect, rack, cable and power it on at no charge for the initial deployment.
Install it yourself
Visit the facility to rack your own gear. Schedule your first visit at least 48 hours ahead and bring a valid photo ID.
Buy it from us
Need servers, parts or upgrades? We can supply dedicated servers, components and cabling and have them racked before you arrive.
From order to online in six steps
- 1Order and get your ticket numberOnce your order is confirmed we open a deployment ticket and send your receiving address, contact person and reference number. IP addresses are assigned right away so we can pre-configure your ports.
- 2Pack your equipment properlyDouble-box with foam or air bags, secure every internal part, add rails for rack servers and label each box. See the packing checklist below.
- 3Tell us what is comingUse the notice form on this page or reply to your ticket with carrier, tracking number, expected arrival date and your equipment list. Shipments without notice may be delayed or refused.
- 4Ship to the receiving addressUse the address in your ticket and write Attn: your name + ticket number on every box. Never ship to a data center suite address that was not issued to you.
- 5We receive, inspect and rackOur technicians unbox, photograph, inspect and rack your gear for free, then cable power and network. Most deployments are online within 48 hours of arrival.
- 6You get a go-live confirmationWe email you when everything is online, with port, IP and power details. Billing starts when your service goes live, not while your boxes are in transit.
Pack it like it has to survive a courier
Double-box everything
Use an inner box with foam, bubble wrap or air bags inside a sturdy outer carton. Avoid loose packing peanuts because they build static.
Include rails
Rack-mount servers need rails. Without them a per-server mounting fee applies and installation waits for compatible rails.
Secure internal parts
Screwless chassis can open in transit. Tape or strap drives, cards, fans and heatsinks so nothing shifts.
Label every box
Put Attn: name + ticket number, the box number (for example 2 of 5) and your company name on the outside.
Send a clear inventory
List manufacturer, model, serial number, description, IP and OS for every item, and mark each as new install or replacement.
Insure and track
Insure the shipment for its full value and keep the tracking number. Carriers are responsible for damage in transit.
Receiving by location
We send the exact receiving address and hours with your ticket. Always ship to the address on your ticket and never to an address you found elsewhere.
| Data center | Accepted carriers | Notes |
|---|---|---|
| Miami, FL (USA) | FedEx, UPS, DHL, USPS (on request) | Domestic shipping. Address issued with your ticket. |
| Noida (India) | DHL, FedEx, Blue Dart, DTDC | Domestic couriers within India. Address issued with your ticket. |
| Mumbai (India) | DHL, FedEx, Blue Dart, DTDC | Domestic couriers within India. Address issued with your ticket. |
Shipping into India from abroad?
International shipments to Noida or Mumbai go through Indian customs. Import duties, GST and customs clearance are the sender or consignee’s responsibility. Talk to us before you ship and we will tell you what paperwork is needed and recommend a customs broker, so your equipment is not held at the border.
What to expect and when
Single servers and shared racks
Online within 48 hours of your equipment arriving, once inspection is complete and your account is in good standing.
Quarter, half and full cabinets
Typically 1-3 weeks after order confirmation, depending on power and cross-connect requirements.
Private cages and high-density suites
Custom timeline, usually 4-8 weeks, quoted at order time.
Before we can power you on
- Order confirmed and first invoice paid
- Equipment inventory list received
- Rails or mounting hardware included
- Power and network requirements agreed
- No past-due balance on the account
On-site access
Cabinet and cage customers get 24/7/365 coded access. Smaller plans can visit by appointment.
First visit
Schedule at least 48 hours ahead so we can prepare your space and verify your ID.
Later visits
Request access through a ticket with 48 hours notice. Emergencies can be arranged by phone at any hour.
Keys and codes
Locked cabinets come with two keys. We hold spare sets securely for emergencies only.
Storage, parts and remote hands
Spare-part storage
Small plans include a shelf for replacement parts. Larger cabinets can rent extra storage. Inbound parts need a ticket and an Attn label like any other shipment.
Parts sourcing
Need a drive, DIMM or PSU in a hurry? We can order and install it for you.
Remote hands
Free reboots and initial rack and stack. Troubleshooting, swaps, cabling and repacking are billed hourly. See current rates on request.
Getting your equipment back
Leaving is simple, with no hostage situations.
Cancel before renewal
Submit your cancellation in the client portal before the next renewal date, or the service renews for another month.
Pick it up
Settle your balance, book a pickup time and collect it from the data center, or ask us to pack and ship it with your prepaid courier label.
Within 30 days
Equipment not collected within 30 days of cancellation may be disposed of or become ours, so please arrange pickup promptly.
Good to know
De-racking and packing are billed as remote hands. The free rack and stack service covers initial deployment only. All outstanding invoices must be paid before equipment is released.
Ask about moving outTell us what is on the way
A 2-minute notice lets our receiving team expect your boxes, match them to your order and get them racked fast. Unannounced packages can be delayed or returned.
- Carrier and tracking number
- Expected arrival date
- Number of boxes
- Rails included or not
- Itemised equipment list
Shipping questions
Can I send used equipment?+
Yes. Most customers do. We inspect everything on arrival, and anything damaged or incompatible is reported before it is powered on.
What if my server arrives damaged?+
We photograph packages on arrival and contact you straight away. File the claim with your carrier and we will help with documentation.
Can you ship my equipment back to me?+
Yes. We pack it, give you the box dimensions and weight, and you book a prepaid courier pickup. Packing and labour are billed as remote hands.
Do you accept tower servers and desktops?+
Yes, on mid and full tower chassis within shelf-size limits. Confirm the dimensions with us first. Oversized or pedestal cases need prior approval.
Can I send equipment before I pay?+
We can receive and hold equipment, but racking and power-on begin after the first invoice is paid and the order is confirmed.
Not sure what you need? We will size it for free.
Tell us what you run: a website, an app, backups or a few servers. A solutions engineer recommends the right setup and sends a clear price within one business hour.
- Setup fee usually waived on 12-month plans
- Bring your own servers
- Cancel monthly