Answers before you order

Colocation means you own and manage your servers, and we provide the secure space, power, cooling, network and on-site support to run them. It is typically cheaper and more reliable than hosting servers in an office.

Hosting companies, SaaS and e-commerce teams, ISPs, media and gaming platforms, and any business that wants enterprise-grade infrastructure without building its own server room.

Tell us your location, space, power draw and bandwidth. We send a quote, you place the order, and we give you a ticket with shipping details. See our Ship Your Hardware page for the full process.

We deploy your equipment inside established carrier-neutral facilities: 365 Data Centers in Miami, Equinix in Mumbai, and Yotta Data Centers (Greater Noida D1) and Cyfuture in Noida. The operator runs the building, power and cooling, and FiberColo provides your space, network, onboarding and support. Your quote names the exact facility.

We offer colocation in Miami (Florida, USA), Noida (India) and Mumbai (India). Availability and pricing vary by location.

Yes. Many customers begin with a few rack units or a quarter cabinet and upgrade to a half or full cabinet as they grow. Upgrades can usually be done without moving your servers far.

Secured rack space, redundant power, cooling, a network port with bandwidth, IPv6, free rack and stack for the initial install, free reboots, 24/7 monitoring and a customer portal. The summary above shows exactly what is included, what is optional and what you provide.

Servers, rails, routers, switches and your own software are your responsibility on most plans. Cabinet and cage customers also supply their own cabling. Optional services such as extra power, cross connects and IPMI are add-ons.

We focus on colocation, but we can supply dedicated servers, parts, and cabling if you need them. Ask your account manager for a quote.

Every plan includes a base amount of power. Cabinets and cages may be billed on metered usage above the included amount. Your quote states the included amps and the price per extra amp or kWh.

Every deployment is different: space, power draw, bandwidth, location and contract term all change the price. We would rather understand your requirements and quote what actually fits, instead of showing numbers that may not apply to you. Quotes usually arrive within one business hour.

Setup fees are usually waived on 12-month or longer terms. Month-to-month plans may carry a small setup fee. Your quote shows the exact amount.

Standard 19 inch rack-mount servers from 1U up are welcome. Mid and full tower systems are accepted within shelf-size limits, and we will confirm the dimensions with you first. Oversized or pedestal cases need prior approval.

Yes, rack-mount servers need rails. Without rails a mounting fee applies per server and installation waits until suitable rails arrive.

Cabinets are supplied by us as standard. In some private cage deployments you can bring your own racks. Ask us at quote time.

Small plans include a shelf for replacement parts and larger cabinets can rent extra storage. Full cabinets keep parts inside the cabinet or pay for extra space.

Yes. Cabinets are lockable and monitored by CCTV. Cabinet customers get keys, and we keep a spare set secured for emergencies only.

120V and 240V single-phase are standard, with three-phase and A+B redundant feeds available on request. Extra amps can be added to any plan.

You can add amps at any time. If usage exceeds your allocation, we will notify you and recommend an upgrade before any circuit is overloaded.

We supply PDUs from stock, or you can bring your own metered or switched PDUs for cabinets and cages.

Hot and cold aisle containment with redundant cooling and environmental monitoring. Install blanking panels in empty rack spaces, and add a fan for switches that vent sideways.

Power runs through UPS and generator backup, with redundant A+B feeds available. Our SLA covers power and network availability.

Each plan has a base port speed and a bandwidth allowance, for example 1 Gbps with a monthly transfer allowance, or unmetered options on larger plans. Higher speeds up to 100G are available.

Every plan includes IPv6. IPv4 subnets are allocated with a usage justification and are included or billed depending on the plan. You can also bring your own IP space.

Yes. Free BGP sessions are available on eligible plans, and you can announce your own ASN and prefixes.

On cabinet and cage deployments, yes. We deliver a fiber or copper drop to your router or switch. Smaller plans connect directly to our network.

Basic always-on filtering is included. Advanced and higher-capacity mitigation is available as an add-on.

Yes, with cross connects inside the facility. Ask for current carrier and cloud on-ramp options at your location.

After you order we issue a ticket with the receiving address. Pack your gear well, label it with Attn: your name and ticket number, send us the tracking number, and we handle the rest. Full steps are on the Ship Your Hardware page.

Yes, initial rack and stack is free. Removing and re-racking equipment later is billed as remote hands.

Usually within 48 hours of your equipment arriving, once your order is confirmed and the account is in good standing. Cabinets and cages take longer depending on power and cross-connect requirements.

Please only use the address on your ticket. Packages sent to other addresses, or without notice, can be delayed, returned or refused.

Yes, but international shipments pass through Indian customs. Duties, GST and clearance are the sender or consignee's responsibility. Talk to us before shipping so we can advise on paperwork.

Yes. Schedule your first visit at least 48 hours ahead and bring a valid photo ID. Cabinet and cage customers receive 24/7/365 coded access afterwards.

24/7 security staff, CCTV with recorded retention, controlled entry, locked cabinets, and fire detection and suppression.

Yes. Add authorised contacts to your account in the portal. We verify ID before granting access.

Yes. Emergency access can be arranged by phone at any hour.

Our on-site engineers act as your hands in the data center: power cycles, cable swaps, hardware replacement, console checks and repacking equipment. Free reboots are included, other tasks are billed hourly or against a pre-paid bundle.

Open a ticket in the client portal, email support@fibercolo.com, or call the NOC on +91 99882 29097 at any hour. Average first response is under 15 minutes.

We can run basic diagnostics and hardware checks. Operating system and application support remains your responsibility, but we can recommend trusted partners.

Yes. Optional IPMI or KVM access over a private management network lets you control servers without a site visit.

Billing starts on the date your service goes live, not while your boxes are in transit.

Month-to-month, or 12, 24 and 36-month terms with lower pricing. Your quote lists the options.

Bank transfer and major cards. Payment options may vary by location and currency.

Yes. We guarantee power and network availability and issue service credits if we miss it. See the SLA for full terms.

Submit a cancellation request in the client portal before the next renewal date. Missing the date renews the service for another billing period.

Pick it up at the facility with a zero balance and a booked time, or ask us to pack and ship it using your prepaid courier label.

De-racking and packing are billed as remote hands. All outstanding invoices must be settled before equipment is released.

Equipment not collected within 30 days of cancellation may be disposed of or retained to cover outstanding charges, so please arrange pickup promptly.